Working knowledge and experience with IP communications (IPv4, IPv6, routing protocols) Technical knowledge and experience with Cisco, Cisco IOS and Meraki with desired skills on Next Generation Firewalls (NGFW), specifically Fortinet. Analyze, test and repair Layer 1/2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter,

Performing research, analysis, and isolation of alarms that require escalation, additional research, and/or triage. Performs initial fault isolation and actively troubleshoot and diagnose problems. Handle inquiries received from customers and follow through resolution. Participates in tracking and prioritization of ticket handling, including inter shift turnover. Particip